AOL Cancellation Phone Call and Story

[John P. Cooper]

This guy tried to cancel his AOL service and had to endure a 20 minute phone call and a psychotic AOL rep.

http://media.putfile.com/AOL-Cancellation

Cancelling AOL

How hard is it to cancel AOL?

I decided to find out.

Here’s the setup.

I had an AOL account years ago. I kept it around because many of the suits in my office use AOL. When the boss needs AOL fixed, you’d better have an account to get it running. That’s fine with me. It made troubleshooting much easier. Even though my father and mother both had accounts under mine, their computer didn’t even have the software installed. No one in my family was using it, and at most I was using it once a month.

Recently, I decided that I could spend $14.95 a month in many better ways, and decided to cancel the AOL account. Knowing the horror stories, I decided to do the deed at work where I could record the whole thing. I knew it was going to be good, but I had no idea it would be the abusive disaster it was.

Click here to check it out.
http://media.putfile.com/AOL-Cancellation

The highlight for me? Him asking for my father when the account is mine, the name on the account is mine, and the card paying the bill is in my name.

Warning: I know the audio on my end is a bit weak. I don’t have the greatest phone recording setup. Anyone else have an interesting “cancellation” story from AOL or some other company?

[Gary Sisco]

Even Cooper has redeeming qualities (god, I feel like a Quaker, here). This is some funny shit.

I have conversations like this almost every time I try to get something done over the phone. Over the past two days, it took three trips to the pharmacy and two to the doctor's practice to get one script filled properly for Bronwyn. How hard is it?

[shrugs]

It doesn't surprise me.
What does surprise me is how many people still use dial up service with all the wireless going around for free. If you are in a well populated area, there are probably a few signals to be had.

[Captain Hate]

Originally Posted by shrugs

What does surprise me is how many people still use dial up service with all the wireless going around for free. If you are in a well populated area, there are probably a few signals to be had.

My older Hatette's fiance was doing that a year ago when I was in NYC (I even posted here a bit with it). The only problem with that is it can cut out on you unless the signal is strong.

[kedoane]

The AOL people were unreasonable when it came around to cancelling my mom's email account. My husband had to threaten legal action. That got their attention.

[shrugs]

Originally Posted by Captain Hate

My older Hatette's fiance was doing that a year ago when I was in NYC (I even posted here a bit with it). The only problem with that is it can cut out on you unless the signal is strong.

I am sure the building didn't help reception.
Check out a wireless antenna.